myAir: logging in, new account registration and troubleshooting tips

May 10th 2021

Getting used to CPAP therapy can be difficult for some. To help you settle in and achieve long-term success, myAir lets you track and monitor your CPAP therapy. By signing up, you’ll receive handy tips tailored to you, plus a daily sleep score to give you an idea of how you’re doing on therapy and a goal to aim towards.
New technology isn’t everyone’s strong suit, and a little reminder doesn’t hurt, even if you’re a confirmed techie! In this article, you’ll find a helpful list of myAir troubleshooting tips to get you set up, logged in and on the road to CPAP therapy success!

Setting up a new myAir account

If you haven’t received a myAir confirmation email:

  • Check your email spam or junk folder
  • Go back to myAir and register again, checking that your email address is correct

Your username is the email address you used when you registered for myAir.

If your machine is already registered in myAir, it means your machine serial number is already in use.

You should check the serial number on the back of your CPAP machine to ensure you entered it correctly. If the problem persists, please contact myAir support for help.

myAir is designed for use with AirSense™ 10 CPAP and AirCurve™ 10 bi-level PAP machines. These devices all have an 11-digit serial number and a 3-digit device number on the back of the machine.

myAir supports those ResMed CPAP and PAP machines which have an 11-digit serial number and 3-digit code. Please refer to question 4 for more information.

No. To help deliver accurate sleep therapy tracking, your myAir account is registered to one email address and supports one CPAP machine.

You might see this message if the myAir website or services are temporarily unavailable. If you see this message, please wait a few hours and try again.

If you can’t register your CPAP machine, please check that:

  • You are using a supported CPAP machine. myAir currently supports AirSense™ 10 or AirCurve™ 10 machines with built-in wireless technology, where a supported wireless network is available.
  • The serial and device numbers on the back of your machine match what you entered in myAir.

Login issues

You might see an error message if you entered an incorrect username or password, or if the myAir website or services are temporarily unavailable.

If you see a message that the website or services are temporarily unavailable, please wait a few hours and try again.

You might see an error message if you entered your password incorrectly. Make sure that Caps Lock is not on when entering your password. If you’re still having trouble, you can reset your myAir password.

  • In the myAir Sign in area, click Forgot your password?
  • On the Forgot password window: enter your email address, click Send and myAir will send you an email message
  • Open your email account associated with myAir and click the reset link found in the email you received from myAir
  • On the Reset password window: enter the serial number and device number of your machine
  • Enter a new password
  • Enter the new password again
  • Click Save

If you continue to experience issues and need more myAir troubleshooting help, please contact myAir support.

Using myAir can help you understand your CPAP therapy and equipment better. For more handy CPAP tips, check out our sleep blog.

This blog post contains general information about medical conditions and treatments. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. The information is not advice, and should not be treated as such. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider.

If you have any specific questions about any medical matter, you should consult your doctor or other professional healthcare provider. If you think you may be suffering from any medical condition, you should seek immediate medical attention. You should never delay seeking medical advice, disregard medical advice, or discontinue medical treatment because of information on this website. The views expressed on this blog and website have no relation to those of any academic, hospital, practice, or other institution with which the authors are affiliated and do not directly reflect the views of ResMed or any of its subsidiaries or affiliates.

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