ResMed Ltd (hereafter ‘ResMed’) warrants that a ResMed product shall be free from defects in material and workmanship from the date of purchase for the period specified below.
*The warranty period may vary for accessories.
** During the warranty period, ResMed will repair or replace (at the absolute discretion of ResMed) any covered Narval appliance and accessory with a defect in materials and workmanship, subject to the terms, conditions and exclusions of its warranty.
Please note the Narval CC mandibular advancement device is not available in England, Scotland or Wales.
Warranty repair work may only be performed by a ResMed facility or a ResMed authorized partner.
ResMed shall not be liable under this warranty for any change of colour that might happen over time or any damage that may be caused by pets or any consequential loss resulting from any defect.
The warranty period is 24 months from the date of manufacture for Narval appliances and 12 months for any accessories provided with an appliance.
For the warranty to be honored, both splints with connecting rods, plaster models and bite registrations must be returned to ResMed.
This warranty shall be void if:
– the Narval appliance or accessory was modified by a non-accredited ResMed technician or other third party,
– the Narval appliance or accessory was not used in accordance with the Instructions for Use, and/or,
– you had dental restorative work or dental modifications during the warranty period.”
This warranty is not transferable. If the product fails under conditions of normal use, ResMed will repair or replace, at its option, the defective product or any of its components.
This Limited Warranty does not cover: a) any damage caused as a result of improper use, abuse, modification or alteration of the product; b) repairs carried out by any service organisation that has not been expressly authorized by ResMed to perform such repairs; and c) any damage or contamination due to cigarette, pipe, cigar or other smoke; and d) any other device and any masks or accessories.
Warranty is void on product sold, or resold, outside the region of original purchase. Warranty claims on defective product must be made by the initial consumer at the point of purchase. This warranty replaces all other expressed or implied warranties, including any implied warranty of merchantability or fitness for a particular purpose. Some regions or states do not allow limitations on how long an implied warranty lasts, so the above limitation may not apply to you.
Mask cleaning & replacement
Over time, facial oil build-up can accelerate wear and tear on your patient’s mask and cause discolouration. We recommend that your patients clean their masks regularly to ensure optimum therapy.
Do you have questions about fitting, cleaning or other mask-related topics? Find the answers to these questions and more.
Device & accessory maintenance
Your patient’s device and accessories needs to be well maintained to constantly deliver effective treatment.