myAir app: data FAQs and troubleshooting

myAir™ is a free app and online coaching tool that’s designed to help you succeed with CPAP therapy. It shows you a daily sleep score, recommends simple fixes for common issues and encourages you to stay on track. But how does it work behind the scenes? In this article, we’re answering common questions about myAir data management, privacy and availability.

Getting started with myAir

Why is my myAir app not working?

If you’re having trouble downloading the myAir app, creating an account or signing in, please take a look at our dedicated post with FAQs. If your myAir app was previously working fine, please uninstall and reinstall the app and sign in again. If the problem persists, please contact myAir support for help. To contact myAir support through the myAir app, please go to Profile (at the right of the bottom menu bar), select Settings, and click on myAir support.

Managing myAir data

How many days of data can I see in myAir?

Your myAir profile shows up to 12 months’ worth of data at a time. You can access a summary of your data from the last 30, 90 and 365 days of sleep therapy to give you an overview of your treatment over time.

How do I share my myAir sleep therapy report?

You might want to share your myAir sleep therapy report from the last 30, 90 or 365 days with a healthcare professional – or even with a friend to celebrate your success! Here’s how:

1. Sign in to your myAir app or myAir account.
2. If you’re using the myAir app, go to the History tab and click on Report. If you’re using myAir online, visit the menu that’s underneath your name and select Sleep Therapy Report.
3. Click the icon    in your myAir app or, if you’re using myAir online, click Download My Report.
4. Share via your chosen method.

Is my data automatically sent from my CPAP machine to my myAir account?

Yes. When you set up your myAir account you’ll be asked to enter your CPAP device serial number, which is found on the back of your device. As long as your machine is connected to the cellular network (see the signal bars on the device menu home screen), your sleep data will be sent automatically to myAir when you finish your therapy session and shown on your dashboard. Please see below for more information. If your data isn’t available, please wait a few hours and check again.

I’d like to download data from an SD card, can you help?

With myAir, there’s no need to use an SD card to access your data. Instead, your CPAP machine sends data directly to your myAir account and the myAir app.

How do I access data that was recorded before I registered with myAir?

Information is sent from your CPAP machine to your myAir account from the day you set up your account. You won’t be able to access any data from your machine before this date. To get started monitoring and tracking your therapy journey, download the myAir app and set up your myAir account right away.

Can I use the myAir app during therapy?

Yes, the myAir app is fully functional during therapy. It does not show live data from your current session. You need to wait until the end of the session to view your therapy data in myAir – please see below for more information.

myAir data availability

How soon is data made available after treatment?

Your therapy data and sleep score are generally transmitted to the myAir app soon after the end of your therapy session. If myAir hasn’t updated with your most recent CPAP therapy data, please wait a few hours and try again.

I’m intending to travel. Can I still use myAir on the road?

Missing myAir data

My last night’s data is not available in myAir. What should I do?

If your last night’s therapy data is not available in myAir or you are seeing a message saying that you did not use your CPAP machine last night, please check that:

• Your CPAP machine is turned on and plugged into a power source.
• You have a good wireless signal on your machine: the more bars you see on the wireless signal icon on your device, the better the signal strength. If you don’t see many bars, try moving the machine to another location.
• Your machine is not set to airplane mode. For more information about turning off airplane mode, refer to the user guide for your CPAP machine.
• You entered the correct serial and device numbers when you set up your myAir account. These numbers are shown on the back of your machine and can be found in your profile on the myAir app.

My sleep score is not available in myAir. What can I do?

If you’re unable to see your myAir sleep score, please follow the advice listed in the answer above. Please remember that data is not transmitted instantly from your CPAP device to your myAir account – you might need to wait a few hours and try again.

I have a new CPAP machine and have updated my serial and device number in myAir, but I can’t see my sleep therapy data.

If you link a new CPAP device to your myAir account, you should see data from that device appear on myAir after your next therapy session. Please remember that it usually takes around an hour for therapy data to appear on myAir. If you can’t see any data from your new device in myAir and it has been several hours since you completed your therapy session, please check that:

• Your CPAP machine is turned on and plugged into a power source.
• You have a good wireless signal on your machine: the more bars you see on the wireless signal icon on your device, the better the signal strength. If you don’t see many bars, try moving the machine to another location.
• Your machine is not set to airplane mode. For more information about turning off airplane mode, refer to the user guide for your CPAP machine.
• You entered the correct serial and device numbers when you set up your myAir account. These numbers are shown on the back of your machine and can be found in your profile on the myAir app.

If the problem persists, please contact myAir support for help. To contact myAir support through the myAir app, please go to Profile (at the right of the bottom menu bar), select Settings, and click on myAir support.

Sometimes, I use my CPAP machine during naps as well as at night-time. What happens to my sleep score and myAir data in this case?

You’ll receive a myAir sleep score and data for your first sleep session on any given day. If another session is recorded on the same day, myAir will update according to the new data it receives during that session. The same applies to each subsequent sleep session.

Why can’t I see my data from previous sleep sessions in myAir?

Your CPAP device will start sending data to myAir as soon as you download the myAir app and create an account. To see your sleep data as soon as possible, download the myAir app and complete your myAir account registration at the beginning of your CPAP therapy journey. You’ll be able to see your data and sleep score from that night onwards. As you continue to use your CPAP device, you’ll be able to see up to 12 months’ worth of data in the myAir app.

I’m having problems with the myAir app. What should I do?

If your myAir app is crashing, not working or causing other issues, please get in touch with our dedicated support team. They’re trained to help. To contact myAir support through the myAir app, please go to Profile (at the right of the bottom menu bar), select Settings, and click on myAir support. If you can’t access the app or are using myAir online, please contact myAir support for help.

Do you have any other resources to help me with my CPAP sleep therapy?

myAir is a convenient way to access tailored support, accurate sleep data and ongoing encouragement with your CPAP therapy. If you’d like to learn more about CPAP therapy and using your equipment, check out our sleep blog for relevant articles and information. For example, you might appreciate our posts on mask leak, enhancing your comfort with a CPAP mask that suits your needs, or connecting a humidifier to your CPAP machine.

To learn more about how myAir could help you succeed with sleep therapy, click here.