myAir: Troubleshooting, FAQs, top tips and more

June 14th 2021

So, you’ve signed up to myAir to track and monitor your CPAP therapy, but you’re still getting to grips with the details? You’ve come to the right place! Right now, you might be asking yourself: can I use myAir while I travel, when will I receive my sleep score and how many days’ data can I see? In this article, we’ll be answering common questions just like these.

For any new users out there, let’s begin with a quick recap. myAir is an online coaching tool that helps you stay on track with your CPAP therapy by delivering tailored motivational messages, a daily sleep score and simple fixes for common issues, like mask fit or how to connect a CPAP humidifier. Starting and sticking with sleep apnoea therapy can be a challenge at times, so myAir acts as your personal coach, keeping you motivated to use your therapy at night and reaping the benefits the morning after.

Read on to discover the answers to common myAir queries.

Managing myAir data

How many days of data can I see in myAir?

Up to 12 months’ worth of data is available in your myAir profile at a time. You can also access a summary of your data from the last 30, 90 and 365 days of sleep therapy to give you an overview of your treatment over time.

I’d like to share my sleep therapy report; how do I do it?

You might want to share your sleep therapy report from the last 30, 90 or 365 days with a healthcare professional for advice or even with a friend to help you celebrate your successes! Here’s how:

Sign in to your myAir account.
From the menu under your name, select Sleep Therapy Report.
Click Download My Report.
Save your report.
Share via your chosen method.

Is my data automatically sent from my CPAP machine to myAir?

Yes! First, you’ll need to have registered with myAir online and entered your CPAP device serial number in your account. Then, once your machine is connected (see the signal bars on the device menu home screen), data is automatically sent to myAir. You should now be able to view it on your dashboard.

I’d like to download data from an SD card, can you help?

With myAir, there’s no need to use SD card download to access your data. Instead, your CPAP machine sends data to myAir wirelessly, ready to view when you log in.

How do I access data recorded before I registered with myAir?

Information is sent from your CPAP machine to myAir from the day you set up your account. You won’t be able to access any data from your machine before this date. To monitor and track your therapy journey as soon as possible, you’ll need to set your myAir account up right away.

myAir data availability

How soon is data made available after treatment?

Getting your therapy data and sleep score can be a real rush! The good news is you won’t have to wait too long as data is generally transmitted soon after you stop treatment. If you find that myAir hasn’t updated with your most recent CPAP therapy data, just wait a few hours and try again.

I’m intending to travel; can I still use myAir on the road?

As long as you have an active internet connection (WiFi or cellular) you should be able to access your myAir account. On the other hand, your CPAP machine exclusively uses a cellular connection. In some parts of the world, this can be weak, meaning your data won’t transmit effectively and you may experience limited access to your myAir score and other information.

Missing myAir data

I’m getting a message in myAir saying I didn’t use my machine last night, but I know I did.

If you used your CPAP therapy the previous night and are receiving this message, check that:

Your CPAP machine is turned on and plugged into a power source.
You have a good wireless signal on your machine; the more bars you see on the wireless signal icon on your device, the better the signal strength. If you don’t see many bars, try moving the machine to another location.
Your machine is set to airplane mode. For more information about turning off airplane mode, refer to the user guide for your CPAP machine.
Make sure that the serial and device numbers in myAir match what is listed on the back of your machine.

My sleep score is not available in myAir, what can I do?

If you’re unable to access your myAir sleep score, please follow the advice listed in the answer to question “I’m getting a message in myAir saying I didn’t use my machine last night, but I know I did”.

I have a new CPAP machine and have updated my serial and device number in myAir, but I can’t see my sleep therapy data.

If you update your serial and device number in myAir, you should wait until after the first night you use your machine following the update to see your data.
If you’ve already used your machine for the first night but still can’t see data, please follow the steps given in question “I’m getting a message in myAir saying I didn’t use my machine last night, but I know I did”

Sometimes, I use my CPAP machine during naps, as well as at night-time. What happens to my sleep score and myAir data in this case?

You’ll receive a myAir sleep score and data for your first sleep session on any given day. If another session is recorded on the same day, myAir will update according to the new data it receives during that session. The same applies to each subsequent sleep session.

Why can’t I see my data from previous sleep sessions in myAir?

If you haven’t set up your myAir account, your machine cannot send your sleep data to the platform. To see your sleep data as soon as possible, complete your myAir account registration at the beginning of your CPAP therapy journey. You’ll be able to see your data and sleep score from the first night you use your machine once you’ve registered.
After that, you’ll be able to see up to 12 months’ worth of data in myAir.

If you’ve received a lower sleep score than you expected while using your CPAP machine, you could try troubleshooting common CPAP therapy issues. Check out our blog posts on mask leak, enhancing your comfort during the night by ensuring you have a CPAP mask that suits your needs, or connecting a humidifier to your CPAP machine.

For more data-specific myAir troubleshooting help, don’t hesitate to read more.

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This blog post contains general information about medical conditions and treatments. It is not intended to be a substitute for professional medical advice, diagnosis or treatment. The information is not advice, and should not be treated as such. You must not rely on the information on this website as an alternative to medical advice from your doctor or other professional healthcare provider.

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