Welcome to ResMed’s Patient FAQ page, here you can find out more about our AirConnect virtual care service. The system uses digitial tools and calls with our UK clinical team to offer more convinent set ups and access to therapy. Your enrollment not only helps us and our NHS partners treat as many people as possible, it will contribute to further innovation in how the UK treats sleep apnoea and other chronic conditions, so thank you for participation. We look forward to helping you hit your therapy goals!
ResMed is a global leader in digital health and sleep apnoea. Our digital health technologies and cloud-connected medical devices help transform care for people with sleep apnoea, and other chronic diseases in over 140 countries.
AiConnect is a service provided to the NHS by ResMed. It is a virtual care service that supports patients with their sleep apnoea therapy.
Obstructive sleep apnoea (OSA) occurs when the muscles and soft tissues of the throat relax during sleep and block the upper airway. It’s often accompanied by loud snoring or snorting. OSA is the most common type of sleep apnoea.
Your hospital believes that you could benefit from sleep apnoea therapy. Please contact your sleep service provider directly if you wish to discuss your enrolment or treatment plan.
Ultimately your hospital decides the process of your therapy but from ResMed there are four key steps:
- You are first contacted to say that you have been referred for sleep apnoea therapy. After this you will be put into a waiting list. You do not need to do anything until we contact you again.
- Once we are ready to start your treatment, you will be asked some questions to determine what kind of mask works best for you.
- After that your CPAP device and mask will be delivered to your home.
- Once you have received your equipment you will be asked to download ResMed’s myAir app to support and track your therapy.
myAir1 is a sleep therapy support app that enables you to track your sleep therapy with your AirSense or AirCurve machine.2 myAir also helps you to understand your progress, learn how to use your mask and device properly, and troubleshoot common issues independently.
1 Please refer to the user guides for relevant information related to any warnings and precautions to be considered before and during use of the products
2 myAir is compatible with ResMed AirSense 10 devices with built-in wireless connectivity. myAir is not available in all countries. Some features of myAir are only available in the myAir app.
Positive Airway Pressure (PAP) therapy, commonly called Continuous Positive Airway Pressure (CPAP) therapy, works by delivering pressurised air through your airway, keeping it open and preventing sleep apnoea from occurring. All types of PAP therapy usually take the form of a machine or device. The machine is connected to a mask via a tube, and the mask is worn by the sleep apnoea patient to deliver the air generated by the machine.
Device & accessory maintenance
To maintain good quality therapy it’s important for your patients to regularly replace their devices and components.
Do you have questions about fitting, cleaning or other mask-related topics? Find the answers to these questions and more.
Looking for ResMed warranty information on your patient’s mask, CPAP device or other ResMed product? Find the answers here.